Advanced Staff Training
Each member of our team has completed additional awareness and prevention programs to enhance their knowledge and preparedness.
We have spent days training. Yes, training. No patients. Just us, making sure that our patient and our team are comfortable and on the same page with the new COVID-19 protocols.
We aren’t rushing this part. Your safety, and the safety of our team, has always been our priority.
While things are certainly not “business as usual,” we wanted to let you know we are here for you in our clean, comfortable, and safe environment. Our standards are well “above and beyond” what the American Dental Association and Centers for Disease Control recommend. We love what we do and the people we do it for. We are always here for you.
Here are a few things we have done to ensure our team’s safety and for everyone who comes into our office:
Do we have to do all this? Absolutely not. But you know us……we always go above and beyond to exceed your expectations. #execptional, #customercare #theexceptionintown
Drs. Tong, LaCap, Davidson, Park, Kabaria, Shamszadeh and their Smile Team will continue to go above and beyond for our patients…it is second nature. For this and many other reasons, many of our patients have trusted their care with us for over 27 years.
We very much look forward to seeing you, your family, and your friends very soon. If you have any more concerns, please feel free to call or e-mail.
Each member of our team has completed additional awareness and prevention programs to enhance their knowledge and preparedness.
Each day, one person will be designated to guide our Commitment to Safety. This includes greeting patients, answering questions, ensuring social distancing, and overall monitoring.
Along with short hair or hair that is worn up; this means no long fingernails, no jewelry, and no watches for any team member while in the office.
In the past, you might have seen us at the grocery store in our stylish scrubs. No longer. Now, we change into and out of our newly-cleaned scrubs at the office, every day.
In addition to brushing and flossing before your visit, we will provide an Oracare solution to rinse in your mouth for 60 seconds and reduce bacteria and a free take home anti-microbial rinse.
In an effort to save you time and multiple exposures, we are offering extended appointments. This allows us to do more dentistry in a single visit.
We are now able to see up to 6 family members during the same visit. It is almost like your own, private dental experience.
Relax. We have hours dedicated exclusively to our mature and medically-concerned patients. Let us add peace-of-mind to your next visit.
Every patient will be asked to thoroughly disinfect their hands before entering the clinical area of our practice.
We are super clean as we thoroughly wipe, sanitize, and disinfect all instruments, equipment and surfaces in each operatory after every patient.
Along with cleaning and sanitizing during the day, we take things to another level at night with a thorough top-to-bottom scrub down.
This is standard procedure at all times, and nothing has changed. Anything that goes near your mouth is heat and pressure cleaned between every use.
The beautiful smiles of our clinical team – dentists, hygienists, and assistants – will be protected behind double-masking at all times.
When appropriate, our team will utilize another layer of protection to minimize the spread or absorption of airborne particles.
From head to toe, we are doing everything possible to stop the absorption and spread of dangerous particles. This includes covering our shoes.
Whenever possible, we will activate high speed evacuation to minimize aerosol contamination and improve air quality.
Our air has never been cleaner. We have added HEPA-grade filters to our HVAC system along with stand-alone air cleaners in each operatory.
This may make our reception area a little less exciting, but it makes it much safer as well.
Hard plastic guards have been placed strategically throughout the practice – and are cleaned regularly – to help block the movement of airborne particles.
Our scheduling will ensure you are taken care of as soon as possible.
Our office is open Saturdays to provide for your dental needs even during a busy schedule.